COVID-19 & Your Order
As of March 16, 2020, staff at Stringletter Media are working from home.
This means that when you contact Ukulele for customer support, we will receive and respond to your message as usual.
Shipment schedules for magazine subscriptions remain unchanged.
Orders of digital products - magazine PDFs, video downloads, etc - will continue to be fulfilled instantly by email.
If you ordered a physical product from us - a book, back issue of the magazine, or accessory - we cannot ship your order at this time. Our office is based in Richmond, California and is following local shelter-in-place guidelines, which means we cannot leave our homes to come into the office to pack and ship your order.
We have marked all our physical inventory as out-of-stock in our store to prevent back orders and encourage you to consider purchasing the digital edition of any magazine you may be interested in! And, if you're willing to wait, you can treat yourself to a gift certificate now and use it to buy books, gear, and other goodies once we're able to start shipping orders again.
We apologize for any inconvenience, but must follow guidelines that will keep our staff and our customers healthy.
Thanks for your patience and please stay safe!